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How will the package be delivered?

 

There are 3 defferent ways of shipping on QRATES 

 

  1. Artist/Label ships the records themselves to customers
  2. QRATES ships the records to customers(From Japan)
  3. QRATES ships the records to customers(From UK)

1. Artist/Label ships the records themselves to customers

The order will be shipped directly by the artist or label.

The artist/Label is responsible for fulfillment of orders and usually delivered them within 7-14 days after the dispatched email. If you have not received your item 28 days after the notification, please contact them through the artist/label contact form with your order info. This direct shipping is not under

Please note that this shipping method is not under QRATES’ control, and QRATES is not responsible for any loss or damage of products.

 

2. QRATES ships the records to customers(From UK)

We use first class Royal Mail in the UK; abroad, your package will usually be delivered by your national postal service and this service is non-trackable.

The time that your order takes to arrive depends on your distance from the UK, and on the efficiency of your local postal service.

  • UK and Northern Ireland: delivery normally takes 1-2 working days.
  • Western Europe: 3-5 working days.
  • Eastern Europe: 5-15 working days.
  • Rest of the world: 5-9 working days.

* Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer.

* Your parcel is insured against loss, theft or damage, so if you have not received your parcel within 28 days of your order dispatched email (10 days for UK customers and 6 weeks for France, South America and all African countries), then you should contact us through our customer support form and we will refund or replace the order as required.

 

3. QRATES ships the records to customers(From Japan)

For domestic orders, we use SAGAWA EXPRESS in Tokyo Area and for international orders, we use DHL or JAPAN POST International ePacket (abroad, your package will usually be delivered by your national postal service).

We will send order dispatched email via QRATES(contact@qrates.com) 

Domestic Shipping:

※ The time that your order takes to arrive depends on your distance from Tokyo.

 

International Shipping ①:

 

International Shipping ②:

 

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