Report a bug

Updated 1 year ago by Taishi

If you think that Qrates is not behaving as expected, we would appreciate it if you'd let us know. We collect bug reports sent by users to detect emergencies and other issues. Please note that bug reports are not likely to get a follow-up reply, but they are monitored by our developers and help us improve the experience for all learners. You can report a bug directly to us by clicking here. Please consider taking a screenshot and including it in the report.

If you are taking a picture of the website, try to include the URL (web address) in the image if possible.

How to take a screenshot 


The snipping tool is the simplest solution; read about it by clicking here

Alternatively, you can use the print screen tool:

Click the window you want to capture. Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is near the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may vary slightly.) It will save the image to your clipboard, and you can then paste it on any image viewing application (like the ones you use to open photos on your computer) and save it.


Press Command (⌘)+Shift+3. Image is automatically saved to desktop.

Updated information and further instructions:


Android Device:

If you're Running Ice Cream Sandwich (4.0) and above, press the Volume Down and Power buttons at the same time, hold them for a second, and your phone will take a screenshot. It should be automatically saved in your Gallery.

Updated information and further instructions: (search for your device)


iOS device (iPhone/iPad etc):

Press the Power button on the top right corner of your device and at the same time, press the Home button. The screen flashes, and if you have sound enabled you will hear a camera shutter sound. The picture is saved with the rest of your images in the Photos App on your device.  

Updated information and further instructions:


Windows phone:

On Windows Phone 8.1, just press the Power and Volume Upbuttons at the same time to take a picture of your screen. These are automatically saved in the Screenshots album in the Photos Hub.

Updated information and further instructions:

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