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17 articles
We have two types of processing: DMM processing (Direct Metal Mastering):. This is the standard option and is highly recommended. In this process, metal/copper plates have grooves cut into them. The…
Updated 10 months ago by Support Team
To delete your artist account, please contact our support team with the following information: Artist name Email address associated with the account Reason for deleting the account Before deleting ...
Updated 2 years ago by Support Team
You can send an individual or bulk message to your fans who ordered your vinyl via the Orders page (Login > Sales > Recent Orders section > View all orders). To send a message to one specific person:…
Updated 2 months ago by Support Team
There are three different types of projects you can create on Qrates. Project types. Crowdfunding: A crowdfunding project can be started without any upfront manufacturing fees and must reach its goal…
【iOS】 iOS 10.3 or later 【Android】 Latest version of Chrome for Android Android OS 4.0 or later 【Windows】 Latest version of Chrome Latest version of Firefox 【Mac】 Latest version of Chrome Safari Versi…
Yes, absolutely! You can order vinyl pressing without publishing a project on Qrates. We call these projects Press Only projects. To start a Press Only project, start by clicking Start a project.
Sure! Qrates is a service for both artists and labels. Labels can create an account and present vinyl from different artists.
Here's how to redeem a coupon code: Click "VIEW BREAKDOWN" at the bottom next to Production costs.. Click the text link Add a coupon code at the bottom of the modal.. Input your coupon code and click…
Qrates supports four currencies, USD ($), EUR (€), GBP (£), and JPY. We recommend considering the following when setting your currency to your project: The currency set on your project will be the cu…
Updated 3 months ago by Support Team
Our pressing turnaround time is approximately 8-10 weeks from the day we’ve received approval of all files for manufacturing. If you ordered a test press, add another 1-2 weeks on to your total turna…
Test pressings are something that we recommend if you want to check the overall quality of the cutting before moving on to the production of the vinyl records. Test Pressings are optional and are ava…
Best practice to use Qrates with your Shopify account create an outbound link to your Qrates page from your Shopify store.. Use the Qrates embeddable widget within your Shopify store.
What happens if a stock transfer request arrives damaged or is lost in transit? We take great care when shipping all of our vinyl records, but occasionally due to factors outside of our control, a re…
Updated 1 year ago by Support Team
Qrates presses your order quantity plus an additional ~5% as a kind of insurance policy in the off chance of damage during shipping or a minor manufacturing defect. For example, if your Crowdfunding…
Updated 6 months ago by Charlie
The Final Artwork Approval Notice step is the final step of the vinyl pressing process before the vinyl is physically pressed and packaged. At this point of the process we send you, the artist, the f…
If you are seeing the error below when trying to place a self purchase order, you will need to update your Account Settings. Go to ''Account Settings'' from the drop down menu at the top right of the…
We do our best to make the vinyl pressing, shipping, and fulfillment process as seamless as possible from start to finish. That said, occasionally a customer may overlook our help documentation or co…
Updated 5 months ago by Support Team
