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With our system update, you may now download a service invoice for your project. To generate the invoice, simply go to your project Dashboard > Sales > Pressing cost details > Download Invoice. Once…
Updated 2 months ago by Support Team
Qrates offers two types of vinyl processing. DMM processing (Direct Metal Mastering). DMM is our standard option, and we highly recommend this type of vinyl cutting. In this process, metal/copper pla…
Updated 1 month ago by Support Team
To delete your artist account, please contact our support team with the following information: Artist name Email address associated with the account Reason for deleting the account Before deleting ...
You can send an individual or bulk message to your fans who ordered your vinyl on the orders page of your project. To go to your project's orders page and send a message, Log in > Menu Bar (your prof…
If you're an artist or a label, the way to use Qrates to press your vinyl is through a project. There are 3 different types of projects you can create using our website. Crowdfunding A crowdfunding p…
Updated 2 weeks ago by Support Team
iOS iOS 10.3 or later Android Latest version of Chrome for Android Android OS 4.0 or later Windows Latest version of Chrome Latest version of Firefox Mac Latest version of Chrome Safari Version 10.1…
Absolutely! You can press your records with us without publishing a project on our website. We call these projects Press Only. To start your Press Only project, click MAKE A RECORD on our website's m…
Qrates is a service for both artists and record labels. Record labels can create an account in Qrates, employ our services, and use our platform to present vinyl from different artists.
Here is how you can redeem a coupon code. In the Vinyl Studio , click the "VIEW BREAKDOWN" button. Click the text link "Add a coupon code" at the bottom of the price breakdown sheet. . Input your cou…
Qrates supports four currencies, USD ($), EUR (€), GBP (£), and JPY (¥). We recommend considering the following when setting your project's currency: The currency set on your project will be the curr…
Our current pressing turnaround time is approximately 10-12 weeks from the day we’ve received approval of all files for manufacturing. If you've ordered a test press, please add another 1-2 weeks to…
Test pressings are something we recommend if you want to check the overall quality of the cutting before moving on to the actual pressing of the vinyl records. Test pressings are optional and are ava…
Best practice to use Qrates with your Shopify account create an outbound link to your Qrates page from your Shopify store.. Use the Qrates embeddable widget within your Shopify store.
Updated 2 years ago by Support Team
What happens if a stock transfer request arrives damaged or is lost in transit? We take great care when shipping all of our vinyl records, but occasionally due to factors outside of our control, a re…
Qrates presses your order quantity plus an additional ~5% as a kind of insurance policy in the off chance of damage during shipping or a minor manufacturing defect. For example, if your Crowdfunding…
The final artwork approval notice is the last step in the production process before your vinyl is physically pressed and packaged. At this point of the production, we send you (the artist) the final…
If you are seeing the error below when trying to place a self purchase order, you will need to update your Account Settings. Go to ''Account Settings'' from the drop down menu at the top right of the…
We do our best to make the vinyl pressing, shipping, and fulfillment process as seamless as possible from start to finish. However, occasionally, a customer may overlook our help documentation or con…
