General questions

15 articles

How do you process the cutting for vinyl?

We have two types of processing: DMM processing (Direct Metal Mastering):. This is the standard option and is highly recommended. In this process, metal/copper plates have grooves cut into them. The…

Updated 1 day ago by Support Team

Can I delete my artist account?

To delete your artist account, please contact our support team with the following information: Artist name Email address associated with the account Reason for deleting the account Before deleting ...

Updated 1 year ago by Support Team

How can I send messages to fans who ordered my vinyl?

You can send an individual or bulk message to your fans who ordered your vinyl via the Manage Orders page (Login > Menu > Manage Orders). To send a message to one specific person: Please click their…

Updated 1 month ago by Support Team

What is a project?

There are three different types of projects you can create on Qrates. Project types. Crowdfunding: A crowdfunding project can be started without any upfront manufacturing fees and must reach its goal…

Updated 1 month ago by Support Team

Which browsers / OS are supported?

【iOS】 iOS 10.3 or later 【Android】 Latest version of Chrome for Android Android OS 4.0 or later 【Windows】 Latest version of Chrome Latest version of Firefox 【Mac】 Latest version of Chrome Safari Versi…

Updated 1 year ago by Support Team

Can I do a direct vinyl pressing order without making a project on Qrates ?

Yes, absolutely! You can order vinyl pressing without publishing a project on Qrates. We call these projects Press Only projects. To start a Press Only project, start by clicking Start a project.

Updated 1 year ago by Support Team

Can labels use Qrates as well?

Sure! Qrates is a service for both artists and labels. Labels can create an account and present vinyl from different artists.

Updated 1 year ago by Support Team

How do I use a coupon code?

If you want to use a coupon on a new Qrates project, you can add it on the same page where you simulate your vinyl You can use Qrates coupons on "Press & Sell" or "Funding" projects. Use a coupon ...

Updated 1 month ago by Support Team

Which currency should I set my project?

Qrates supports four currencies, USD ($), EUR (€), GBP (£), and JPY. We recommend considering the following when setting your currency to your project: The currency set on your project will be the cu…

Updated 2 months ago by Support Team

How long is the pressing turnaround time?

Our pressing turnaround time is approximately 8-10 weeks from the day we’ve received approval of all files for manufacturing. If you ordered a test press, add another 1-2 weeks on to your total turna…

Updated 6 months ago by Support Team

What is a test press?

Test pressings are something that we recommend if you want to check the overall quality of the cutting before moving on to the production of the vinyl records. Test Pressings are optional and are ava…

Updated 2 months ago by Support Team

Does Qrates support Shopify integration?

Best practice to use Qrates with your Shopify account create an outbound link to your Qrates page from your Shopify store.. Use the Qrates embeddable widget within your Shopify store.

Updated 10 months ago by Support Team

Stock Vinyl Transfer Request Shipping Policy

What happens if a stock transfer request arrives damaged or is lost in transit? We take great care when shipping all of our vinyl records, but occasionally due to factors outside of our control, a re…

Updated 4 months ago by Support Team

What is the Final Artwork Approval Notice?

The Final Artwork Approval Notice step is the final step of the vinyl pressing process before the vinyl is physically pressed and packaged. At this point of the process we send you, the artist, the f…

Updated 2 months ago by Support Team

Trouble when placing a self purchase order

If you are seeing the error below when trying to place a self purchase order, you will need to update your Account Settings. Go to ''Account Settings'' from the drop down menu at the top right of the…

Updated 1 year ago by Support Team

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