All Categories > Artists and Labels > General questions
17 articles
We have two types of processing: DMM processing (Direct Metal Mastering):. This is the standard option and is highly recommended. In this process, metal/copper plates have grooves cut into them. The…
Updated 5 months ago by Support Team
To delete your artist account, please contact our support team with the following information: Artist name Email address associated with the account Reason for deleting the account Before deleting ...
Updated 2 years ago by Support Team
You can send an individual or bulk message to your fans who ordered your vinyl via the Manage Orders page (Login > Menu > Manage Orders). To send a message to one specific person: Please click their…
Updated 7 months ago by Support Team
There are three different types of projects you can create on Qrates. Project types. Crowdfunding: A crowdfunding project can be started without any upfront manufacturing fees and must reach its goal…
【iOS】 iOS 10.3 or later 【Android】 Latest version of Chrome for Android Android OS 4.0 or later 【Windows】 Latest version of Chrome Latest version of Firefox 【Mac】 Latest version of Chrome Safari Versi…
Yes, absolutely! You can order vinyl pressing without publishing a project on Qrates. We call these projects Press Only projects. To start a Press Only project, start by clicking Start a project.
Sure! Qrates is a service for both artists and labels. Labels can create an account and present vinyl from different artists.
In order to redeem your coupon code, open your quote details by clicking Show Details below your quote total. Click "show details" at the bottom. Locate the input field at the bottom titled Coupon..…
Updated 2 days ago by Support Team
Qrates supports four currencies, USD ($), EUR (€), GBP (£), and JPY. We recommend considering the following when setting your currency to your project: The currency set on your project will be the cu…
Our pressing turnaround time is approximately 8-10 weeks from the day we’ve received approval of all files for manufacturing. If you ordered a test press, add another 1-2 weeks on to your total turna…
Updated 11 months ago by Support Team
Test pressings are something that we recommend if you want to check the overall quality of the cutting before moving on to the production of the vinyl records. Test Pressings are optional and are ava…
Updated 8 months ago by Support Team
Best practice to use Qrates with your Shopify account create an outbound link to your Qrates page from your Shopify store.. Use the Qrates embeddable widget within your Shopify store.
Updated 1 year ago by Support Team
What happens if a stock transfer request arrives damaged or is lost in transit? We take great care when shipping all of our vinyl records, but occasionally due to factors outside of our control, a re…
Updated 10 months ago by Support Team
Qrates presses your order quantity plus an additional ~5% as a kind of insurance policy in the off chance of damage during shipping or a minor manufacturing defect. For example, if your Crowdfunding…
Updated 1 month ago by Charlie
The Final Artwork Approval Notice step is the final step of the vinyl pressing process before the vinyl is physically pressed and packaged. At this point of the process we send you, the artist, the f…
If you are seeing the error below when trying to place a self purchase order, you will need to update your Account Settings. Go to ''Account Settings'' from the drop down menu at the top right of the…
We do our best to make the vinyl pressing, shipping, and fulfillment process as seamless as possible from start to finish. That said, occasionally a customer may overlook our help documentation or co…
Updated 6 days ago by Support Team
