General questions

13 articles

How can I send messages to fans who ordered my vinyl?

You can gather all of your fan's information from Project Dashboard and contact them via private messages To send a message to one specific person please click for their Order Details You will be a...

 by Taishi

Where can I check all the data for my project?

You can see all the info for your vinyl project including Order List Revenue and Pressing Status from " Project Dashboard " at the bottom of each of your project pages

 by Taishi

Report a bug

If you think that Qrates is not behaving as expected we would appreciate it if you'd let us know We collect bug reports sent by users to detect emergencies and other issues Please note that bug rep...

 by Taishi

Business hours

Head office Customer Support TOKYO MON FRI 11AM 7PM JST SAT SUN Holiday Closed Summer Holiday 2017 TBA Winter Holiday 2017 TBA Customer Support FRANCE MON FRI 11AM 7PM CET SAT SUN Holiday Closed Su...

 by Taishi

What is a project?

There are three different types of projects you can create on Qrates 01 ''Press Sell'' Project Press Sell project requires you to pay for your vinyl pressing fee first Once the fee is paid you will...

 by Taishi

What is the difference between “Press & Pre-Sell”, “Funding” and “Sell Back Catalog”?

There are three different types of projects you can create on QRATES 01 ''Funding'' Project A funding project must first reach the desired amount of pre orders to move to the pressing stage If your...

 by Taishi

Which browsers / OS are supported?

【iOS】 iOS8 or later WebGL compatible iOS6 or later 【Android】 Latest version of Chrome for Android Android OS 4 0 or later 【Windows】 Latest version of Chrome WebGL compatible Latest version of Firef...

 by Taishi

What kind of genres are available at Qrates?

Qrates is a genre open platform All kinds of music are welcomed

 by Taishi

Can I do a direct vinyl pressing order without making a project on Qrates ?

Right now direct pressing orders menus and fonctions on the website are under developpement The fastest way to get a vinyl pressed on Qrates is to start a Press Sell project once the pressing fee i...

 by Taishi

Can labels use Qrates as well?

Sure Qrates is a service for both artists and labels Labels can create an account and present vinyl from different artists

 by Taishi

Is there a pro account?

Not for now

 by Taishi

How do I use a coupon code?

If you want to use a coupon on a new Qrates project you can add it on the same page where you simulate your vinyl You can use Qrates coupons on "Press Sell" or "Funding" projects Use a coupon on a ...

 by Taishi

Can I not change my registered currency?

Right now once you have chose your currency it cannot be changed If you're going to move to other country please contact our support and we can help you

 by Taishi