General questions

12 articles

How can I send messages to fans who ordered my vinyl?

You can gather all of your fan's information from Project Dashboard and contact them via private messages.   To send a message to one specific person, please click for their Order Details. You will …

Updated 8 months ago by Taishi

Where can I check all the data for my project?

You can see all the info for your vinyl project including order list, revenue and pressing status from "Project Dashboard" page. Project Dashboard Menu Bar

Updated 2 months ago by Support Team

What is a project?

There are three different types of projects you can create on Qrates.   Crowdfunding project : A crowdfunding project must first reach the goal amount of pledges to move to the pressing stage. If you…

Updated 2 months ago by Support Team

What is the difference between “Pre-Order”, “Crowdfunding” and “Press Only”?

There are three different types of projects you can create on Qrates. Crowdfunding project : A crowdfunding project must first reach the goal amount of pledges to move to the pressing stage. If your …

Updated 2 months ago by Support Team

Which browsers / OS are supported?

【iOS】iOS 10.3 or later【Android】Latest version of Chrome for AndroidAndroid OS 4.0 or later【Windows】Latest version of ChromeLatest version of Firefox【Mac】Latest version of ChromeSafari Version 10.1 or…

Updated 2 months ago by Support Team

What kind of genres are available at Qrates?

Qrates is a genre-open platform.  All kinds of music are welcomed!

Updated 10 months ago by Taishi

Can I do a direct vinyl pressing order without making a project on Qrates ?

Yes, absolutely you can order vinyl pressing without publishing a project on Qrates.  We call these projects Press Only projects.   To start a Press Only project, start by clicking Start a project.

Updated 4 months ago by Taishi

Can labels use Qrates as well?

Sure! Qrates is a service for both artists and labels. Labels can create an account and present vinyl from different artists.

Updated 10 months ago by Taishi

Is there a pro account?

Not for now.

Updated 10 months ago by Taishi

How do I use a coupon code?

If you want to use a coupon on a new Qrates project, you can add it on the same page where you simulate your vinyl You can use Qrates coupons on "Press & Sell" or "Funding" projects. Use a coupon ...

Updated 4 months ago by Taishi

Can I not change my registered currency?

Right now, once you have chosen your currency it cannot be changed. If you're going to move to another country, please contact our support and we can help you.

Updated 5 months ago by Taishi

Can I delete my artist account?

To delete your artist account, please contact our support team with the following information: Artist name Email address associated with the account Reason for deleting the account Before deleting ...

Updated 5 months ago by Support Team