When will I receive the records I have reserved or purchased?

Updated 7 months ago by Support Team

Crowdfunding projects

Since Qrates manufactures records after the project has successfully ended, the records are shipped typically 2-3 months from the project’s end date. Please note that this schedule is subject to change depending on any schedule changes at the pressing plant and the artist’s ability to submit production assets.

Pre-order and Sell Catalog projects

Combined shipping:

Combined shipping orders are shipped when the item with the latest shipping date becomes available for shipping.  If your order only contains Sell Catalog items, it will be shipped from one of our two Qrates Shipping Centers within 3-5 business days after the order has been processed.

We are currently working on a system update that will show you an estimated shipping date (ESD) for your order when you select the Combined shipping option. In the meantime, please contact us to get an ESD for your order.

Separate shipping:

Separate Shipping orders are shipped as soon as possible once the ordered item is available in stock. Estimated Delivery dates are displayed on your 'Order history' page (Login > Click your account icon at the top right > 'Order history').


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