COVID-19 Update on Qrates

Updated 1 month ago by Support Team

We'd like to share an update on how Qrates is responding to and the potential impact on our services from this Covid-19 situation.

Actions taken by Qrates internally

Qrates has taken the following actions internally to protect employees and partners against contamination and to prevent the virus from spreading.

  • Our teams have been working remotely from Monday, March 2nd.
  • We are carefully monitoring recommendations from the WHO and other leading health organizations.

The impact on services

Vinyl pressing:

Luckily there is only 2-3 working days delay so far.

Delivery:

Delivery to certain areas in some countries has stopped due to the COVID-19 pandemic as some delivery services are suspended. For the rest of the world, all deliveries schedules may be delayed for 10-14 days.

We will keep you updated about any events that may cause more delays, or postpone any orders or projects.

Delivery services are currently suspended in some areas of the following countries (*In no particular order):

India, Uzbekistan

We'll keep this information as up-to-date as possible with information provided by our logistics partners and delivery services.

Offers from Qrates to support our community

For fans and stores:

Due to COVID-19 causing logistical complications such as delivery delays, we've extended our Refund & Replacement window to 180 days from the date of dispatch​ for purchases shipped between March 1, 2020 and June 31, 2020.

The extension of Refund & Replacement is temporary and is subject to change without notice.

For artists and labels:

We are currently offering a new campaign called "Press On With Qrates" to support artists and labels. For more details, please click here.

Qrates is continuously monitoring the situation and taking all necessary actions to ensure that our services continue to run as smoothly as possible. If you have any questions, please feel free to contact us.

Thank you,

The Qrates Team


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