COVID-19 Update on Qrates

Updated 2 months ago by Support Team

We'd like to share an update on how Qrates is responding to and the potential impact on our services from this Covid-19 situation.

The impact on services

Vinyl pressing:

4 weeks or more delay due to the limited number of staff working at the facility for their safety.

Delivery:

4 weeks or more delay due to the limited number of staff working at the facility for their safety.

We will keep you updated about any events that may cause more delays, or postpone any orders or projects.

Actions taken by Qrates internally

Qrates has taken the following actions internally to protect employees and partners against contamination and to prevent the virus from spreading.

  • Our teams have been working remotely from Monday, March 2nd.
  • We are carefully monitoring recommendations from the WHO and other leading health organizations.

Offers from Qrates to support our community

For fans and stores:

Due to COVID-19 causing logistical complications such as delivery delays, we've extended our Refund & Replacement window to 180 days from the date of dispatch​ for purchases shipped on and after March 1st. This will continue until we announce otherwise.

*The extension of Refund & Replacement is temporary and is subject to change without notice.

For artists and labels:

Qrates is continuously monitoring the situation and taking all necessary actions to ensure that our services continue to run as smoothly as possible. If you have any questions, please feel free to contact us.

Thank you,

The Qrates Team


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