Cancellation, Refund and Replacement Policy

Updated 2 months ago by Support Team

Pledge Order Cancellation

A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests.

Pre-order and Sell Order Cancellation

An order can only be canceled before it has been shipped. If your order has shipped, it cannot be cancelled.

Refund & Replacement

All sales are final, returns or exchanges are not accepted. If you receive a record that appears to have been damaged during shipping, please contact us immediately with an attached photo & video if possible. After we’ve confirmed the loss or damage of your purchase, we will either issue a full refund of the price paid (including shipping costs) or send a replacement copy of your purchase (stock permitting). Claims past 90 days of dispatch will not be considered.

Due to COVID-19 causing logistical complications such as delivery delays, we've extended our Refund & Replacement window to 180 days from the date of dispatch​ for purchases shipped on and after March 1, 2020. This will continue until we announce otherwise.
*The extension of Refund & Replacement is temporary and is subject to change without notice.

Damaged or Defective Items

Warping and/or minor cosmetic damage to a record - They will not be considered for return unless the warping causes skips and/or the record is not playable . Vinyl records will often come with minor warps or cosmetic imperfections caused during manufacturing which we can not be liable for.

Missing parts - missing records, outer-sleeves and printed-inner-sleeves are eligible for refund or replacement consideration. However, plain-paper-inner-sleeves, DL cards, overbags and shrink-wrap will not be considered for refund or replacement.

Return to Sender

If your order is returned to sender, we can re-send it to an address of your choosing. Please note, in these instances you will be charged the cost of shipping from our shipping facility to your address.

For Lost or Stolen Package

We will resend or refund the cost of the order once the maximum estimated delivery time has passed:

Due to COVID-19 causing logistical complications such as delivery delays, we would kindly ask that you allow an extra 2 weeks from the maximum estimated delivery times below for your parcel to arrive.
Shipping from UK

Orders to the UK & Channel Islands: 2 weeks from the date of dispatch​

​Orders to Europe (excluding France & Italy): 4 weeks from the date of dispatch​

​Orders to France, Italy & Africa: 6 weeks from the date of dispatch​

​Orders to the rest of the world: 6 weeks from the date of dispatch

Shipping from US

Orders to the US & Canada: 2 weeks from the date of dispatch

Orders to Europe (excluding France & Italy): 4 weeks from the date of dispatch

Orders to France, Italy & Africa: 6 weeks from the date of dispatch

Orders to the rest of the world: 6 weeks from the date of dispatch

If we experience repeated instances of lost or stolen packages shipped  to your address or area, we will require you to use a "signed for" or trackable service (e.g. FedEx), for which you will be required to pay any additional shipping costs.


How Did We Do?


Powered by HelpDocs (opens in a new tab)