Cancellation, Refund and Replacement Policy
Pledge Order Cancellation
A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests.
Pre-order and Sell Order Cancellation
An order can only be canceled before it has been shipped. If your order has shipped, it cannot be cancelled.
Refund & Replacement
All sales are final, returns or exchanges are not accepted. If you receive a record that appears to have been damaged during shipping, please contact us immediately with an attached photo & video if possible. After we’ve confirmed the loss or damage of your purchase, we will either issue a full refund of the price paid (including shipping costs) or send a replacement copy of your purchase (stock permitting). Claims past 90 days of dispatch will not be considered.
Damaged or Defective Items
Warping and/or minor cosmetic damage to a record - They will not be considered for return unless the warping causes skips and/or the record is not playable . Vinyl records will often come with minor warps or cosmetic imperfections caused during manufacturing which we can not be liable for.
Missing parts - missing records, outer-sleeves and printed-inner-sleeves are eligible for refund or replacement consideration. However, plain-paper-inner-sleeves, DL cards, overbags and shrink-wrap will not be considered for refund or replacement.
Return to Sender
If your order is returned to sender, we can re-send it to an address of your choosing. Please note, in these instances you will be charged the cost of shipping from our shipping facility to your address.
For Lost or Stolen Package
We will resend or refund the cost of the order once the maximum estimated delivery time has passed:
Shipping from UK
Orders to the UK & Channel Islands: 14 days from the date of dispatch
Orders to Europe (excluding France & Italy): 28 days from the date of dispatch
Orders to France, Italy & Africa: 6 weeks from the date of dispatch
Orders to the rest of the world: 6 weeks from the date of dispatch
Shipping from US
Orders to the US & Canada: 14 days from the date of dispatch
Orders to Europe (excluding France & Italy): 28 days from the date of dispatch
Orders to France, Italy & Africa: 6 weeks from the date of dispatch
Orders to the rest of the world: 6 weeks from the date of dispatch
