Cancellation, Refund and Replacement Policy
Refund & Replacement
Returns & Exchanges - All sales are final, returns or exchanges are not accepted. If you receive a record that appears to have been damaged during shipping, please contact us immediately with an attached photo & video if possible. After we’ve confirmed the loss or damage of your purchase, we will either issue a full refund of the price paid (including shipping costs) or send a replacement copy of your purchase (stock permitting). Claims past 4 months of dispatch will not be considered.
Slight warping and or minor cosmetic damage to a record will not be considered for return. Vinyl records will often come with minor warps or cosmetic imperfections caused during manufacturing which we can not be liable for.
For lost or stolen packages, we will resend or refund the cost of the order once the maximum estimated delivery time has passed:
Orders to the UK & Channel Islands: 10 days from the date of dispatch
Orders to Western Europe (excluding France & Italy): 28 days from the date of dispatch
Orders to France, Italy & Africa: 6 weeks from the date of dispatch
Orders to the rest of the world: 28 days from the date of dispatch
If we experience repeated instances of lost or stolen packages shipped to your address or area, we will require you to use a "signed for" or trackable service (e.g. FedEx), for which you will be required to pay any additional shipping costs.