My Send Vinyl order was lost or damaged, what can I do?

Updated 7 months ago by Support Team

What happens if a send vinyl order arrives damaged or is lost in transit?

We take great care when shipping all of our vinyl records, but occasionally due to factors outside of our control, a record may arrive damaged or get lost in transit. In these instances, please contact us through our contact form, and send photos or videos of any damage.

If applicable, we will provide a full refund for the record and the shipping cost to you. 

While instances will be determined on a case by case basis, please see our Cancellation, Refund, and Replacement Policy for more information on how we handle lost or damaged records and the amount of time necessary to wait before a shipment is considered lost in transit.

What happens if a send vinyl request is returned to the sender?

Similar to our policy for retail customers, if your order is returned to sender, we can re-send it to an address of your choosing. Please note, in these instances, you will be charged the cost of shipping from Qrates storage to the address you choose.

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