Vinyl General

19 articles

Can Qrates provide me an invoice for my project?

With our system update, you may now download a service invoice for your project. To generate the invoice, simply go to your project Dashboard > Sales > Pressing cost details > Download Invoice. Once…

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How do you process the cutting of vinyl?

Qrates offers two types of vinyl processing. DMM processing (Direct Metal Mastering). DMM is our standard option, and we highly recommend this type of vinyl cutting. In this process, metal/copper pla…

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Can I delete my artist account?

To delete your artist account, please contact our support team with the following information: Artist name Email address associated with the account Reason for deleting the account Before deleting ...

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How can I send messages to fans who ordered my vinyl?

You can send an individual or bulk message to your fans who ordered your vinyl on the orders page of your project. To go to your project's orders page and send a message, Log in > Menu Bar (your prof…

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What is a project?

If you're an artist or a label, the way to use Qrates to create your own custom vinyl or audio cassette is through a project. There are 3 different types of projects you can create using our website.…

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Which browsers / OS are supported by the Qrates?

iOS iOS 10.3 or later Android Latest version of Chrome for Android Android OS 4.0 or later Windows Latest version of Chrome Latest version of Firefox Mac Latest version of Chrome Safari Version 10.1…

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Can I do a direct order on Qrates?

Absolutely! You can press records and manufacture cassettes with Qrates without publishing a project on our website. We call these projects Make Only. To start your Make Only project, click MAKE YOUR…

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Can record labels use Qrates as well?

Qrates is a service for both artists and record labels. Record labels can create an account in Qrates, employ our services, and use our platform to present vinyl from different artists.

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How do I use a coupon code?

Here is how you can redeem a coupon code. In Qrates Studio , click the "VIEW BREAKDOWN" button. Click the text link "Add a coupon code" at the bottom of the price breakdown sheet. . Input your coupon…

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Which currency should I set my project?

Qrates supports four currencies, USD ($), EUR (€), GBP (£), and JPY (¥). We recommend considering the following when setting your project's currency: The currency set on your project will be the curr…

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How long is the pressing turnaround time?

Our current pressing turnaround time is approximately 20 weeks from the day we’ve received approval of all files for manufacturing. If you've ordered a test press, please add another 1-2 weeks to you…

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What is a test press?

Qrates reccommends test pressings for all artists who wish to confirm the overall quality of the cutting before moving on to the production run of their records. Test pressings are optional and not r…

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What is a Send Vinyl order?

Send Vinyl orders allows artists to send copies of their project to an address of their choosing. Send Vinyl orders are from your own stocks, meaning you only pay for the shipping of the records. Ple…

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Does Qrates support Shopify integration?

Best practice to use Qrates with your Shopify account create an outbound link to your Qrates page from your Shopify store.. Use the Qrates embeddable widget within your Shopify store.

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My Send Vinyl order was lost or damaged, what can I do?

What happens if a send vinyl order arrives damaged or is lost in transit? We take great care when shipping all of our vinyl records, but occasionally due to factors outside of our control, a record m…

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How many records does Qrates actually press per project?

Qrates presses your order quantity plus an additional ~5% as a kind of insurance policy in the off chance of damage during shipping or a minor manufacturing defect. Please note that due to variabilit…

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What is the final artwork approval notice? (Vinyl)

The final artwork approval notice is the last step in the production process before your vinyl is physically pressed and packaged. At this point of the production, we send you (the artist) the final…

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Trouble when placing a self purchase order

If you are seeing the error below when trying to place a self purchase order, you will need to update your Account Settings. Go to ''Account Settings'' from the drop down menu at the top right of the…

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What to do if a customer contacts you directly about their orders?

We do our best to make the vinyl pressing, shipping, and fulfillment process as seamless as possible from start to finish. However, occasionally, a customer may overlook our help documentation or con…

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