Business Hours and Policies

10 articles

Qrates brand assets

Qrates logo files. PNG format. SVG format.

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Business hours and holidays observed

Head office / Customer Support (TOKYO). MON - FRI: 11AM - 7PM JST SAT/SUN/Holiday: Closed. 2024 Tokyo Head Office Holidays Observed.. New Year’s Holidays January 1-3 Coming of Age Day January 8 (Seco…

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Content Moderation on Qrates

Qrates is a community based on artistic expression and a love of music. Our content moderation policy is constantly being updated to provide a welcoming platform for our users. While we reserve the r…

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Shipping update: New Logistics Center in France

Dear valued customers, We would like to provide you with an update about the shipping delays we’re encountering at the moment. Due to the operational issues with our previous logistics provider, we h…

Updated by Support team

Shipping and Delivery updates June 2024

**SEPTEMBER 2024 UPDATE PLEASE CLICK HERE ** ----------- To our valued artists and customers, We are glad to inform everyone that progress is being made to resolve the issues we’re experiencing. ( Fo…

Updated by Support team

I can't login with my Facebook account.

If you're having trouble logging into your Qrates account with your Facebook login, here are some things you can try. Try recovering your Qrates account by resetting your password. Go to https://qrat…

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Shipping and Delivery updates April 2024

JUNE 2024 UPDATE PLEASE CLICK THE FOLLOWING LINK: https://support.qrates.com/l/en/article/4btblz6bsl-shipping-and-delivery-updates-june-2024 To our valued artists and customers, We would like to take…

Updated by Support team

Shipping Delay Update (for UK and US Logistics Center)

UPDATE: In accordance with the agreement with our Logistics center, we are glad to inform everyone that the orders will start shipping soon. Please kindly note that operations will still resume in li…

Updated by Support team

Shipping and Delivery updates September 2024

To our valued artists and customers, We want to provide an update regarding the delays in the shipment of your orders. We sincerely apologize for the inconvenience but due to ongoing challenges, we a…

Updated by Support team

What is a repress request?

For Customers. When a project is no longer available for order, customers can request a repressing by clicking on the "vote for a repress" button on the project homepage. This notifies the artist of…

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