Shipping and Delivery updates September 2024
To our valued artists and customers,
We want to provide an update regarding the delays in the shipment of your orders. We sincerely apologize for the inconvenience but due to ongoing challenges, we anticipate the remaining shipments will likely occur in Autumn.
We understand the disappointment these delays may bring but please don’t be disheartened as we’re doing all we can to ship all pending projects and orders. We were able to ship several titles already, and we are making every effort to expedite the remaining orders. We also assure everyone that the records you have helped crowdfund or purchased through the website are already allocated to you.
We are committed to delivering your orders as soon as possible and will keep you informed of further updates. Our customer support team is always ready to assist everyone so please send your questions or requests to support@qrates.com.
For artist project-related questions, you can always message our artist support team through the “Qrates messages” in your project dashboards.
We greatly appreciate your continued patience and understanding during this time. Thank you and we appreciate every member of the Qrates community.
Sincerely,
Qrates Team
