Can I change my billing or shipping address after my order has been placed?

Updated 3 weeks ago by Support Team

If your order is from a Crowdfunding project

You can change your shipping or billing address from your order history page until 2 weeks before the estimated shipping date of your vinyl. To change your shipping or billing address within 2 weeks of shipping, or if the "Edit" button is no longer clickable, please contact us as soon as possible so that we can take care of your request.

If your order is from a Pre-order project that contains one item:

You can change your shipping or billing address from your order history page until 2 weeks before the estimated shipping date of your vinyl. To change your shipping or billing address within 2 weeks of shipping, or if the "Edit" button is no longer clickable, please contact us as soon as possible so that we can take care of your request.

If your order is from a Pre-order / Sell catalog project that contains multiple items:

Please contact us as soon as possible so that we can take care of your request. Please note, we cannot guarantee we will be able to successfully make this change depending on the remaining time.

How to change my billing or shipping address from my order history page?

  1. Login
  2. Open your Order history
  3. Select the project you wish to change the shipping or billing information
  4. Click 'More details'
  5. Click 'Edit'
  6. Update your shipping or billing information and Save changes
Please note that each address update only applies to the current order you are editing and does not apply to previous or existing orders. 
Address updates that affect shipping fees may require a refund or extra payment and are not supported through the method above. 


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