Can I change my shipping or billing information?

Updated 7 months ago by Support Team

Whether or not you are able to update your shipping or billing information after placing your order depends on the project type and shipping conditions of the project(s) you have purchased. Please see the information below for more details:

For Crowdfunding projects

You may change your shipping or billing information until 2 weeks before the estimated shipping date of your vinyl.


For Pre-order and Sell projects


Combined shipping:

You may change your shipping or billing information until 2 weeks before the estimated shipping date of the vinyl with the latest estimated shipping date in your order. For example, if your order contains two vinyls with individual estimated shipping dates of January 1st and February 1st, you may change your shipping or billing information until January 18th (February 1st minus 14 days.)

Separate shipping:

You may change your shipping or billing information until 2 weeks of the estimated shipping date of the vinyl with the earliest estimated shipping day among multiple items in your order. Please note that once one of the items in your order has been shipped, the system will not allow you to update your shipping or billing information for any remaining items that have not yet been shipped. Also, if your Separate shipping order includes any Sell items, you will be unable to make any changes to the shipping or billing information as the Sell items will begin preparing for shipping immediately once your order is placed.

If you are looking to update the shipping address for an existing order that has surpassed its editable window or affects the shipping fee, please contact us with your Order ID and the address you would like to update to.

To change your shipping or billing information,

  1. Login
  2. Open your Order history
  3. Select the project you wish to change the shipping or billing information
  4. Click 'More details'
  5. Click 'Edit'
  6. Update your shipping or billing information and Save changes
Please note that each address update only applies to the current order you are editing and does not apply to previous or existing orders. 
Address updates that affect shipping fees may require a refund or extra payment and are not supported through the method above. 

Related article:

What are Combined shipping and Separate shipping?


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