Can I cancel my order?

Updated 1 month ago by Support Team

Pledge Order Cancellation Policy

A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests.

Pre-order and Sell Order Cancellation Policy

An order can only be canceled before it has been shipped. If your order has shipped, it cannot be cancelled.

To cancel an order, please contact our support team with the following information:

  • Order ID
  • Email address associated with your order
  • Reason for cancelling the order


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