General Help

5 articles

Qrates brand assets

Qrates logo files. PNG format. SVG format.

Updated 1 year ago by Support Team

Business hours and holidays observed

Head office / Customer Support (TOKYO). MON - FRI: 11AM - 7PM JST SAT/SUN/Holiday: Closed. 2022 Tokyo Head Office Holidays Observed.. New Year’s Day January 1 Coming of Age Day January 10 (Second Mon…

Updated 1 month ago by Support Team

COVID-19 Update on Qrates

We'd like to share an update on how Qrates is responding to and the potential impact on our services from this Covid-19 situation. The impact on services. Vinyl pressing: 4 weeks or more delay due to…

Updated 2 years ago by Support Team

Content Moderation on Qrates

Qrates is a community based on artistic expression and a love of music. Our content moderation policy is constantly being updated to provide a welcoming platform for our users. While we reserve the r…

Updated 2 years ago by Support Team

I can't login with my Facebook account.

If you're having trouble logging into your Qrates account with your Facebook login, here are some things you can try. Try recovering your Qrates account by resetting your password. Go to https://qrat…

Updated 7 months ago by Support Team