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18 articles
When shopping on Qrates, you will receive notification emails from info@qrates.com , support@qrates.com , and noreply@qrates.com. If you haven’t received any email notifications, please try the follo…
Updated 9 months ago by Support Team
Qrates support the following payment methods: Credit card (VISA, Mastercard, American Express). PayPal. Qrates does NOT support JCB, Diners Club, or Discover Card cards.
If your order is from a Crowdfunding project: You can change your shipping or billing address from your purchases page until 2 weeks before the estimated shipping date of your vinyl. To change your s…
When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…
Updated 2 years ago by Support Team
Crowdfunding Order Cancellation Policy. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation reques…
Updated 10 months ago by Support Team
If the crowdfunding project you backed does not reach its goal... The vinyl will not be pressed. Your pledge will be canceled. You will not be charged any fee.
You can browse your order status from your purchases page. To go to this page click the Menu Bar (your profile icon) > Purchases. To see your billing, shipping, and payment information, please select…
Crowdfunding projects. Since Qrates manufactures records after the project has successfully ended, the records are typically shipped 2-3 months from the project’s end date. Please note that this sche…
If you received a damaged record, please contact our support team with the following information: your order ID. photos of damaged record and package. video footage if the record is warped, skips, or…
Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.
Updated 4 years ago by Taishi
You can choose between Combined Shipping and Separate Shipping on your final checkout page when you have multiple Pre-order or Sell Catalog items in your shopping cart. For Crowdfunding items, these…
For Pre-order and Sell Catalog items, you can select the payment currency you would like to use for your order on the final checkout page before paying. For Crowdfunding items, you can NOT select you…
You may be charged for any import taxes and duties based on the laws of the country in which your package is received. Any charges attached to a parcel must be paid by the person receiving the parcel…
Putting an item into your cart does NOT reserve or hold it for you. The record is still for sale and can be purchased by anyone at any time while supplies last. You will secure your order once you co…
We will send you an email with a link to fix the billing issue every 2 days for a week from the project's end date if your payment fails. You will have 7 days to resolve the payment issue before your…
You can order your records in Qrates in three different ways. Through a crowdfunding project, pre-order, and in our Sell Catalog. Crowdfunding Project. Crowdfunding projects set a goal number of orde…
Pledge Order Cancellation. A pledge can only be canceled while a project has not reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests.. Pre-order a…
Please read our Cancellation, Refund and Replacement Policy and contact our support team if you need further assistance.
