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18 articles
When shopping on Qrates, you will receive notification emails about your order from info@qrates.com and support@qrates.com. To keep receiving important updates and notifications from us, please white…
Updated 10 months ago by Support Team
Qrates support the following payment methods: Credit card (VISA, Mastercard, AMEX, JCB, Diners Club, Discover) . PayPal.
Updated 9 months ago by Support Team
Whether or not you are able to update your shipping or billing information after placing your order depends on the project type and shipping conditions of the project(s) you have purchased. Please se…
Updated 7 months ago by Support Team
When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…
Crowdfunding Order Cancellation Policy. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation reques…
Updated 8 months ago by Support Team
If the crowdfunding project you backed fails... The vinyl will not be pressed. Your pledge will be canceled. You will not be charged any fee.
You can browse your order status from your order history page. To see your billing, shipping, and payment information, please click each project image. Please look on your account page for this infor…
Crowdfunding projects. Since Qrates manufactures records after the project has successfully ended, the records are shipped typically 2-3 months from the project’s end date. Please note that this sche…
Please contact our support team with: your order ID. photos of damaged record and package. video footage if the record is warped, skips, or there are any issues related to the sound quality of the re…
Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.
Updated 3 years ago by Taishi
You can choose between Combined Shipping and Separate Shipping on your final checkout page when you have multiple Pre-order or Sell Catalog items in your shopping cart. For Crowdfunding items, these…
You can select the payment currency you would like to use for your order on the final checkout page before paying for your order. Our currently available currencies are USD ($), EUR (€), GBP (£), and…
You may be charged for any import taxes and duties based on the laws of the country in which your package is received. Any charges attached to a parcel must be paid by the person receiving the parcel…
Updated 1 year ago by Support Team
Putting an item into your cart does NOT reserve or hold the item for you. That being said, the item is still for sale and can be purchased at any time while supplies last. The item will be secured on…
If your payment fails, we will send a notification email with a page link to fix the billing issue every 2 days for a week from the project's end date until you complete the payment. You will have 7…
There are 3 kinds of items that customers can order on Qrates; Crowdfunding, Pre-order, and Sell Catalog. In this article, we’ll take a deeper look at what each item type means, how shipping works, a…
Pledge Order Cancellation. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pre-order…
Updated 3 months ago by Support Team
Please read our Cancellation, Refund and Replacement Policy and contact our support team if you need further assistance.
