Shopping Guide

15 articles

Not receiving email notifications?

When shopping on Qrates, you will receive notification emails about your order from info@qrates.com and support@qrates.com. To keep receiving important updates and notifications from us, please white…

Updated 5 days ago by Support Team

What payment methods are supported?

Qrates support the following payment methods: Credit card (VISA, Mastercard, AMEX, JCB, Diners Club, Discover) . Paypal.

Updated 1 week ago by Taishi

What is "Purchase Digital, Vinyl only, Pre-order Bonus, Follow & Get, Free Download"?

Each terms represent the status of the digital music. Purchase Digital: Music is available for purchase Vinyl only: Music is only available in vinyl Pre-order Bonus: Music can be downloaded once you…

Updated 2 years ago by Taishi

Can I change my shipping or billing information?

If you need to change your shipping or billing information, you may do so until 2 weeks of the estimated shipping date of your vinyl. To change your shipping or billing information, Open your Order h…

Updated 3 months ago by Support Team

I have been charged twice on my debit card. What's going on?

When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…

Updated 2 years ago by Taishi

Can I cancel my order?

Pledge Order Cancellation Policy. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pr…

Updated 3 months ago by Support Team

What happens if the project fails?

If the crowdfunding project you backed fails... The vinyl will not be pressed. All orders will be canceled. Neither you nor your customers will be charged any fee.

Updated 14 minutes ago by Taishi

How do I check my order status?

You can browse your order status from your order history page. To see your billing, shipping, and payment information, please click each project image. Please look on your account page for this infor…

Updated 11 minutes ago by Support Team

When will I receive the records I have reserved or purchased?

Funding project: once the project succeeds the vinyl then needs to be manufactured. This turnaround time depends on the types of vinyl. Please see this article for more information.Once the pressing…

Updated 2 years ago by Taishi

I received the record but it was damaged

Please contact our support team with: your order ID. photos of damaged record and package. video footage if the record is warped, skips, or there are any issues related to the sound quality of the re…

Updated 4 minutes ago by Support Team

What happens if the record does not arrive.

Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.

Updated 2 years ago by Taishi

Will I Be Charged Import Taxes?

You may be charged for any import taxes and duties based on the laws of the country in which your package is received. Any charges attached to a parcel must be paid by the person receiving the parcel…

Updated 2 months ago by Support Team

A project I'm backing just succeeded and my payment failed. What do I do?

If your payment fails, we will send a notification email with a page link to fix the billing issue every 2 days for a week from the project's end date until you complete the payment. You will have 7…

Updated 5 months ago by Support Team

Cancellation, Refund and Replacement Policy

Pledge Order Cancellation. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pre-order…

Updated 1 week ago by Support Team

What do I do if my order doesn't arrive?

Please read our Cancellation, Refund and Replacement Policy and contact our support team if you need further assistance.

Updated 2 days ago by Support Team

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