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18 articles
When shopping on Qrates, you will receive notification emails from info@qrates.com, support@qrates.com, and noreply@qrates.com. If you haven’t received any email notifications, please try the followi…
Updated 8 months ago by Support Team
Qrates support the following payment methods: Credit card (VISA, Mastercard, American Express). PayPal. Qrates does NOT support JCB, Diners Club, or Discover Card cards.
If your order is from a Crowdfunding project. You can change your shipping or billing address from your purchases page until 2 weeks before the estimated shipping date of your vinyl. To change your s…
Updated 7 months ago by Support Team
When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…
Updated 2 years ago by Support Team
Crowdfunding Order Cancellation Policy. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation reques…
If the crowdfunding project you backed fails... The vinyl will not be pressed. Your pledge will be canceled. You will not be charged any fee.
Updated 1 year ago by Support Team
You can browse your order status from your order history page. You can find this order history page manually by selecting your user icon, which can be found next to the Make A Record button on the to…
Crowdfunding projects. Since Qrates manufactures records after the project has successfully ended, the records are shipped typically 2-3 months from the project’s end date. Please note that this sche…
Please contact our support team with: your order ID. photos of damaged record and package. video footage if the record is warped, skips, or there are any issues related to the sound quality of the re…
Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.
Updated 3 years ago by Taishi
You can choose between Combined Shipping and Separate Shipping on your final checkout page when you have multiple Pre-order or Sell Catalog items in your shopping cart. For Crowdfunding items, these…
For Pre-order and Sell Catalog items, you can select the payment currency you would like to use for your order on the final checkout page before paying for your order. The Qrates currencies are provi…
You may be charged for any import taxes and duties based on the laws of the country in which your package is received. Any charges attached to a parcel must be paid by the person receiving the parcel…
Putting an item into your cart does NOT reserve or hold the item for you. That being said, the item is still for sale and can be purchased at any time while supplies last. The item will be secured on…
If your payment fails, we will send a notification email with a page link to fix the billing issue every 2 days for a week from the project's end date until you complete the payment. You will have 7…
There are 3 kinds of items that customers can order on Qrates; Crowdfunding, Pre-order, and Sell Catalog. In this article, we’ll take a deeper look at what each item type means, how shipping works, a…
Pledge Order Cancellation. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pre-order…
Please read our Cancellation, Refund and Replacement Policy and contact our support team if you need further assistance.
