Shopping Guide

14 articles

Not receiving email notifications?

When shopping on Qrates, you will receive notification emails about your order from info@qrates.com and support@qrates.com. To keep receiving important updates and notifications from us, please white…

Updated 1 month ago by Support Team

What payment methods are supported?

Qrates support the following payment methods: Credit card (VISA, Mastercard, AMEX, JCB, Diners Club, Discover) . PayPal.

Updated 1 hour ago by Support Team

Can I change my shipping or billing information?

If you need to change your shipping or billing information, you may do so until 2 weeks of the estimated shipping date of your vinyl. To change your shipping or billing information, Open your Order h…

Updated 3 days ago by Support Team

I have been charged twice on my debit card. What's going on?

When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…

Updated 57 minutes ago by Support Team

Can I cancel my order?

Pledge Order Cancellation Policy. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pr…

Updated 5 months ago by Support Team

What happens if the project fails?

If the crowdfunding project you backed fails... The vinyl will not be pressed. All orders will be canceled. Neither you nor your customers will be charged any fee.

Updated 1 month ago by Taishi

How do I check my order status?

You can browse your order status from your order history page. To see your billing, shipping, and payment information, please click each project image. Please look on your account page for this infor…

Updated 1 month ago by Support Team

When will I receive the records I have reserved or purchased?

Crowdfunding projects: Since Qrates manufactures records once after the project has successfully ended, the records are shipped typically 2-3 months from the project’s end date Please note that the s…

Updated 10 seconds ago by Support Team

I received the record but it was damaged

Please contact our support team with: your order ID. photos of damaged record and package. video footage if the record is warped, skips, or there are any issues related to the sound quality of the re…

Updated 1 month ago by Support Team

What happens if the record does not arrive.

Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.

Updated 2 years ago by Taishi

Will I Be Charged Import Taxes?

You may be charged for any import taxes and duties based on the laws of the country in which your package is received. Any charges attached to a parcel must be paid by the person receiving the parcel…

Updated 3 months ago by Support Team

A project I'm backing just succeeded and my payment failed. What do I do?

If your payment fails, we will send a notification email with a page link to fix the billing issue every 2 days for a week from the project's end date until you complete the payment. You will have 7…

Updated 6 months ago by Support Team

Cancellation, Refund and Replacement Policy

Pledge Order Cancellation. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pre-order…

Updated 2 months ago by Support Team

What do I do if my order doesn't arrive?

Please read our Cancellation, Refund and Replacement Policy and contact our support team if you need further assistance.

Updated 1 month ago by Support Team

Powered by HelpDocs