Shopping Guide

16 articles

Not receiving email notifications?

When shopping on Qrates, you will receive notification emails about your order from info@qrates.com and support@qrates.com. To keep receiving important updates and notifications from us, please white…

Updated 1 year ago by Support Team

How will the vinyl be delivered?

There are 3 different ways of shipping on Qrates. Artist/Label ships the records themselves to customers. Qrates ships the records to customers（From Japan）. Qrates ships the records to customers（From…

Updated 1 year ago by Taishi

What payment methods are supported?

Qrates supports the following payment methods: Credit card (VISA, Mastercard, AMEX, JCB, Diners Club, Discover) . Paypal.

Updated 1 year ago by Taishi

What is "Purchase Digital, Vinyl only, Pre-order Bonus, Follow & Get, Free Download"?

Each terms represent the status of the digital music. Purchase Digital: Music is available for purchase Vinyl only: Music is only available in vinyl Pre-order Bonus: Music can be downloaded once you…

Updated 2 years ago by Taishi

Where do I download the digital tracks I purchased?

After you ordered a record, you will receive our notification email with the download URL. We send you notification emails from info@qrates.com. Please make sure the email did not end up in your junk…

Updated 1 year ago by Taishi

My address changed after I reserved the vinyl. Can I change my shipping address?

If you need to change your shipping address, you may do so until 2 weeks of the estimated shipping date of your vinyl. To change your shipping address, Open your Order history. Select the project you…

Updated 10 months ago by Taishi

I have been charged twice on my debit card. What's going on?

When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…

Updated 2 years ago by Taishi

Can I cancel my order?

To cancel an order, please contact our support team with the following information: Order ID. Email address associated with your order. Reason for cancelling the order.

Updated 2 years ago by Taishi

What happens if the project fails?

The vinyl will not be pressed. You will not be charged any fee in this case.

Updated 2 years ago by Taishi

How do I check my order status?

Please look on your account page.

Updated 2 years ago by Taishi

Can I check the shipping status?

Qrates individual shipping service. Once the records are shipped from our logistics centre, we notify everyone that your record has shipped. You will receive our notification email via info[at]qrates…

Updated 1 year ago by Taishi

When will I receive the records I have reserved or purchased?

Funding project: once the project succeeds the vinyl then needs to be manufactured. This turnaround time depends on the types of vinyl. Please see this article for more information.Once the pressing…

Updated 2 years ago by Taishi

I received the record but it was damaged.

Please contact our support team with your order ID number and details of the damage first. Also, it would be great if you could provide the photos/videos of the damaged item as well. Our support team…

Updated 8 months ago by Support Team

What happens if the record does not arrive.

Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.

Updated 2 years ago by Taishi

A project I'm backing just succeeded and my payment failed. What do I do?

If your payment failed, we will send an notification email with a page link to fix the billing issue. Backers have 7 days to resolve the payment issue before they are dropped from the campaign and an…

Updated 2 months ago by Support Team

Cancellation, Refund and Replacement Policy

Refund & Replacem ent. Returns & Exchanges - All sales are final, returns or exchanges are not accepted. If you receive a record that appears to have been damaged during shipping, please contact us i…

Updated 2 months ago by Support Team