Shopping Guide

18 articles

Not receiving email notifications?

When shopping on Qrates, you will receive notification emails about your order from info@qrates.com and support@qrates.com. To keep receiving important updates and notifications from us, please white…

Updated 3 months ago by Support Team

What payment methods are supported?

Qrates support the following payment methods: Credit card (VISA, Mastercard, AMEX, JCB, Diners Club, Discover) . PayPal.

Updated 1 month ago by Support Team

Can I change my shipping or billing information?

Whether or not you are able to update your shipping or billing information after placing your order depends on the project type and shipping conditions of the project(s) you have purchased. Please se…

Updated 1 month ago by Support Team

I have been charged twice on my debit card. What's going on?

When you make a pre-order using a debit card, the card will be checked once too see if it is available for use. When this transaction is running, it may appear as if the payment has been made but the…

Updated 1 month ago by Support Team

Can I cancel my order?

Crowdfunding Order Cancellation Policy. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation reques…

Updated 1 month ago by Support Team

What happens if the project fails?

If the crowdfunding project you backed fails... The vinyl will not be pressed. All orders will be canceled. Neither you nor your customers will be charged any fee.

Updated 2 months ago by Taishi

How do I check my order status?

You can browse your order status from your order history page. To see your billing, shipping, and payment information, please click each project image. Please look on your account page for this infor…

Updated 2 months ago by Support Team

When will I receive the records I have reserved or purchased?

Crowdfunding projects. Since Qrates manufactures records after the project has successfully ended, the records are shipped typically 2-3 months from the project’s end date. Please note that this sche…

Updated 1 month ago by Support Team

I received the record but it was damaged

Please contact our support team with: your order ID. photos of damaged record and package. video footage if the record is warped, skips, or there are any issues related to the sound quality of the re…

Updated 2 months ago by Support Team

What happens if the record does not arrive.

Please contact the artist or Qrates for inquiries. Regarding the pressing turnaround time, please refer to the following link.

Updated 2 years ago by Taishi

What are Combined shipping and Separate shipping?

You can choose between Combined Shipping and Separate Shipping on your final checkout page when you have multiple Pre-order or Sell Catalog items in your shopping cart. For Crowdfunding items, these…

Updated 3 weeks ago by Support Team

What currencies are available for Combined shipping and Separate shipping?

You can select the payment currency you would like to use for your order on the final checkout page before paying for your order. Our currently available currencies are USD ($), EUR (€), GBP (£), and…

Updated 1 month ago by Support Team

Will I Be Charged Import Taxes?

You may be charged for any import taxes and duties based on the laws of the country in which your package is received. Any charges attached to a parcel must be paid by the person receiving the parcel…

Updated 5 months ago by Support Team

How long can I keep items in my shopping cart for?

Putting an item into your cart does NOT reserve or hold the item for you. That being said, the item is still for sale and can be purchased at any time while supplies last. The item will be secured on…

Updated 2 weeks ago by Support Team

A project I'm backing just succeeded and my payment failed. What do I do?

If your payment fails, we will send a notification email with a page link to fix the billing issue every 2 days for a week from the project's end date until you complete the payment. You will have 7…

Updated 8 months ago by Support Team

What types of items can I order?

There are 3 kinds of items that customers can order on Qrates; Crowdfunding, Pre-order, and Sell Catalog. In this article, we’ll take a deeper look at what each item type means, how shipping works, a…

Updated 1 month ago by Support Team

Cancellation, Refund and Replacement Policy

Pledge Order Cancellation. A pledge can only be canceled while a project hasn't yet reached its goal. Once a project has reached its goal, we cannot accept any pledge cancellation requests. Pre-order…

Updated 3 months ago by Support Team

What do I do if my order doesn't arrive?

Please read our Cancellation, Refund and Replacement Policy and contact our support team if you need further assistance.

Updated 3 months ago by Support Team

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